Low flat-rate shipping, plus FREE shipping on orders over $250!*

FAQ

FREQUENTLY ASKED QUESTIONS

How do I create an account?

Creating an account with us is easy, just click My Account. Please note that we keep all business information private, and it is never sold to third parties.

How do I edit my account information?

First log in to your Account. Once logged in, you will be taken you to your dashboard, where you can see and manage all of your account activity and information. Click on Edit Account to make any necessary changes.

What are your shipping methods?

We offer a variety of shipping methods to accommodate the budgetary and expediency needs of our customers. These include:

  • Economy Shipping: order usually arrives within 7 to 10 business days. Please note that economy shipping is not available in all States.
  • Standard Ground Shipping: order usually arrives within 3-5 business days.
  • Two-Day Delivery: order arrives within 2 business days.
  • Standard Overnight Delivery: order arrives the next day.
  • 24-Hour Delivery: All orders received by 1PM will arrive within 24 hours and be delivered/sorted directly into inventory as directed.

    Shipping options may vary depending on products ordered. Shipping fees may vary depending on the specific product and the shipment destination. Any orders placed after 1 pm Eastern Standard Time will be processed and shipped out on the next business day

    How do I reset my password?

    Your password can easily be reset at any time, just go to My Account, and click "Reset Password".

    What is your return policy?

    Read our Shipping and Return Policy.

    What do I do if I received the wrong product?

    We know that mistakes do happen. If, for any reason, you have received an incorrect product, simply contact us, and we will take steps to remedy the situation promptly.

    When will my order ship?

    Most orders placed before 1:00 PM Eastern Standard Time will be processed and shipped on the same business day. Orders placed after 1:00 PM Eastern Standard Time will be processed and shipped on the next business day. To qualify for 24-hour Shipping, orders must be received no later than 1:00 PM EST.

    Where do your products ship from?

    To ensure timely delivery and availability, we ship from multiple warehouses and distribution centers throughout the country. Our manufacturers send products to warehouses across the United States, and your order is shipped from the closest warehouse that has the item in stock.


    ORDER STATUS

    How do I check the status of my order?

    Log into your Account.

    How do I cancel or edit my order?

    If you need to change or cancel an order, please contact our customer service department at (704) 917-7825 or at sales@bsimedicalsupply.com or for Child Care inquiries sales@bsichildcaresupply.com. Please note that once an order has been processed or shipped, it can no longer be changed or canceled.

    How do I track my order?

    Once tracking information becomes available, we will send you an email including the carrier information and the tracking number. You will then be able to track your package through the carrier’s website. You can also contact our helpful customer service department any time. We will be happy to track your package for you.

    My order never arrived

    If your order has not been received at all within the time expected, or if your tracking status says your product was delivered and it wasn’t, please contact our customer service department at (704) 917-7825 or at sales@bsimedicalsupply.com or for Child Care inquiries sales@bsichildcaresupply.com. We will work with the carrier to find out what went wrong, track down your package, and ensure that you receive your order.

    Where is the rest of my order?

    To ensure timely delivery, individual items in orders may be shipped to your business separately, and may not arrive at the same time or on the same day. If you have concerns, please contact our customer service department. We will be happy to check your order status to ensure that you will receive everything.

    When will I be receiving my backordered items?

    It is difficult to determine exactly when an out-of-stock item will become available again. However, you can rest assured that we will ship your product to you as soon as it becomes available – usually within 2 to 4 weeks. We appreciate your patience.


    SHIPPING RETURNS

    What are the shipping charges?

    Shipping charges can vary widely depending on the product, the shipping destination, and the shipping speed you choose. We will always work with you to find the most cost-effective shipping solution for your business.

    What are my shipping options?

    We offer a variety of shipping methods to accommodate the budgetary and expediency needs of our customers. These include:

  • Economy Shipping: order usually arrives within 7 to 10 business days. Please note that economy shipping is not available in all States.
  • Standard Ground Shipping: order usually arrives within 3-5 business days.
  • Two-Day Delivery: order arrives within 2 business days.
  • Standard Overnight Delivery: order arrives the next day.
  • 24-Hour Delivery: All orders received by 1:00 PM will arrive within 24 hours and be delivered/sorted directly into inventory as directed.

    Shipping options may vary depending on products ordered. Shipping fees may vary depending on the specific product and the shipment destination. Any orders placed after 1 pm Eastern Standard Time will be processed and shipped out on the next business day

    What are the shipping charges for 24-Hour, UPS Overnight, FedEx or Second Day delivery?

    UPS overnight or Second-Day Air shipping charges vary depending on the product and the shipping destination.

    What do I do if I receive a damaged shipment?

    If you receive a damaged shipment, please contact our Customer Service department within 48 hours. If you do not place a complaint within 48 hours, we may not be able to file a claim with the carrier. Do not discard the product, or any of the packaging. In most cases, the carrier will return to process the package.

    What if I open my package and find defective items?

    We always strive to offer our customers the best in quality. If you have received a shipment with defective items, please contact our customer service department right away at please contact our customer service department. We will be happy to replace your merchandise or offer you a refund.

    What if I open my package and items are missing?

    If your package is missing items, please contact our customer service department. We will be happy to look into what went wrong, and get you your missing items as soon as possible. Please note that items in a single order often ship separately, and may not arrive at the same time or on the same day. Our customer service department can help determine whether this is the case, and can let you know when to expect the rest of your order.

    How do I return an item?

    Most items may be returned within 30 days of receipt. Return shipping is at the buyer’s expense, unless the product is defective, damaged, or was sent in error. You can start the return process online, or you can contact our customer service department.

    Are there items that I cannot return?

    Unless a product was found to be defective, BSI will not accept opened or used products for return. In addition, some highly personal items, such as toilet seats, incontinence supplies, and personal hygiene products, may not be returned due to sanitation risks.

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