B2B Professional Janitorial/Medical Supply Distribution
More than anything else we provide – more than selection, quality, and even value – at BSI Supplies we pride ourselves on service. If you have any questions about our products, policies, services or anything else, we’re eager to help you find the solutions you need.
We offer commercial and industrial grade janitorial supplies such as brooms, cleaning and disinfecting chemicals, paper products, soaps and more. Establishing a routine cleaning schedule is a must for creating a healthy work environment. Save time and money with BSI Supplies to keep your community clean and safe. Let us make life simpler for you.
We also offer a wide variety of medical supplies like diabetic testing, OTCs, gloves, incontinence products, PPE, skin care, wound care, ostomy, urological and durable medical equipment.
To be successful you need a strategic partner focused on your vision for world class medical care. BSI Supplies works side by side with you to create a customized list of supplies that will help you manage your costs and improve patient care.
Our mission is to support the health and safety of yourself, your residents, your staff and your community.
What is the order cutoff time?
All orders must be placed by 12:00 PM in order to be processed for shipping the following day. Most items should be delivered the following business day. However, please allow up to three days for delivery unless an item is on backorder. Specialty items may take longer but that should be noted on the item.
What do I do if I receive a damaged shipment?
If you receive a damaged shipment, please contact our Customer Service department within 48 hours. If you do not place a complaint within 48 hours, we may not be able to file a claim with the carrier. Do not discard the product, or any of the packaging. In most cases, the carrier will return to process the package.
What if I open my package and find defective items?
We always strive to offer our customers the best in quality. If you have received a shipment with defective items, please contact our customer service department at (704)-869-9091 or email. We will be happy to replace your merchandise.
What if I open my package and items are missing?
If your package is missing items, please contact our customer service department. We will be happy to look into what went wrong, and get you your missing items as soon as possible. Please note that items in a single order often ship separately, and may not arrive at the same time or on the same day. Our customer service department can help determine whether this is the case, and can let you know when to expect the rest of your order.
How do I return an item?
Most items may be returned within 30 days of receipt. Return shipping is at the buyer’s expense, unless the product is defective, damaged, or was sent in error. You can start the return process online, or you can contact our customer service department.
Are there items that I cannot return?
Unless a product was found to be defective, BSI will not accept opened or used products for return. In addition, some highly personal items, such as toilet seats, incontinence supplies, and personal hygiene products, may not be returned due to sanitation risks.
Is there a shipping charge?
For all orders under $300, there will be a $13.00 shipping charge added to your order.